Information Systems
Intro In our technology-driven world, where the market is highly competitive in segments and customers’ expectations are evolving instantly, personalized, and seamless customer experience is more important than ever. According …
Continue reading “4+1 Fundamental Steps to The Successful Customer Journey Mapping”
Intro 2020 was certainly not an ordinary year. It had a significant impact on the lives of individuals and the operation of businesses around the globe, created uncertainty, and a …
Continue reading “Top Business Challenges Companies Faced in 2020”
Intro Zendesk Customer Experience Trends Report 2020 showed that 51% of customers wish to receive an answer to their questions in less than 5 minutes on the phone when they …
Continue reading “5 Key Benefits of Corporate Knowledge Base Systems”
Intro Did you know that 51% of companies have no business continuity plan to deal with a global pandemic, according to a survey conducted by Mercer in February 2020? A …
Continue reading “3 Reasons Why Transcosmos Has a Business Continuity Plan”
