Kitti Ali, Author at transcosmos

5 key benefits of corporate knowledge base systems

November 9, 2020November 10, 2020

Intro Zendesk Customer Experience Trends Report 2020 showed that 51% of customers wish to receive an answer to their questions in less than 5 minutes on the phone when they …

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3 Reasons Why Transcosmos Has a Business Continuity Plan

September 29, 2020September 29, 2020

Intro Did you know that 51% of companies have no business continuity plan to deal with a global pandemic, according to a survey conducted by Mercer in February 2020? A …

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