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Author: Kitti Ali

Marketing Executive

4+1 Fundamental Steps to The Successful Customer Journey Mapping

Posted on February 19, 2021
successful customer journey mapping

Intro In our technology-driven world, where the market is highly competitive in segments and customers’ expectations are evolving instantly, personalized, and seamless customer experience is more important than ever. According …

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Top Business Challenges Companies Faced in 2020

Posted on January 19, 2021January 25, 2021
Top Business Challenges Companies Faced in 2020

Intro 2020 was certainly not an ordinary year. It had a significant impact on the lives of individuals and the operation of businesses around the globe, created uncertainty, and a …

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5 Key Benefits of Corporate Knowledge Base Systems

Posted on November 9, 2020January 19, 2021
Knowledge base systems

Intro Zendesk Customer Experience Trends Report 2020 showed that 51% of customers wish to receive an answer to their questions in less than 5 minutes on the phone when they …

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3 Reasons Why Transcosmos Has a Business Continuity Plan

Posted on September 29, 2020September 29, 2020
3 Reasons Why Transcosmos Has a Business Continuity Plan

Intro Did you know that 51% of companies have no business continuity plan to deal with a global pandemic, according to a survey conducted by Mercer in February 2020? A …

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Recent Posts

  • 4+1 Fundamental Steps to The Successful Customer Journey Mapping

    4+1 Fundamental Steps to The Successful Customer Journey Mapping

    February 19, 2021
  • Top Business Challenges Companies Faced in 2020

    Top Business Challenges Companies Faced in 2020

    January 19, 2021
  • 5 Key Benefits of Corporate Knowledge Base Systems

    5 Key Benefits of Corporate Knowledge Base Systems

    November 9, 2020
  • Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?

    Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?

    March 12, 2019
  • Outsourcing Statistics to Guide Your Business Decisions in 2019

    Outsourcing Statistics to Guide Your Business Decisions in 2019

    March 6, 2019

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