Information Systems
Intro 2020 was certainly not an ordinary year. It had a significant impact on the lives of individuals and the operation of businesses around the globe, created uncertainty, and a …
Continue reading “Top Business Challenges Companies Faced in 2020”
Intro Zendesk Customer Experience Trends Report 2020 showed that 51% of customers wish to receive an answer to their questions in less than 5 minutes on the phone when they …
Continue reading “5 Key Benefits of Corporate Knowledge Base Systems”
Intro Did you know that 51% of companies have no business continuity plan to deal with a global pandemic, according to a survey conducted by Mercer in February 2020? A …
Continue reading “3 Reasons Why Transcosmos Has a Business Continuity Plan”
Artificial intelligence has come a long way since the early days when it first appeared as a storytelling device in works of fiction. This gave rise to the popularity of …
Continue reading “Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?”
Keep your strategies up to date with the latest figures and data on outsourcing.
People share almost everything on social media, sometimes, a little too much. Admittedly, it’s the stories about a company’s wins and gaffes on customer service that catch the attention—and rightfully …
Continue reading “7 Businesses That Raised the Bar for Customer Service”
Podcasts are a unique way of listening to information on the go. It gives lecturers a platform to broadcast engaging audio content and make it available to their subscribers 24/7. …
Continue reading “Top 5 Podcasts to Keep Up to Date with IT and Outsourcing Trends”
The benefits of outsourcing are aplenty – reduced costs, streamlined operations, increased flexibility for your business, and more. With fast-paced innovations in tech, the outsourcing industry is poised to evolve, …
Continue reading “4 Outsourcing Trends That Will Impact Businesses in 2019 (Infographic)”
The customer service industry has seen a dramatic shift over the years. With new innovations and trends, companies now leverage advanced tools, such as automation, in delivering the best customer …
Continue reading “6 Soft Skills to Level Up Your Customer Service in 2019”
Technology has been transforming the workplace landscape over the years with a piece of innovation being added to make the process better. The industrial revolution had business owners build factories …
Continue reading “How Robotic Process Automation is Transforming the Workplace”
