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Author: Adel Zsurzsan

Adel Zsurzsan started as a Service Desk Analyst at transcosmos Information System. Currently based in transcosmos Hungary office, she now serves as the company's Business Development Advisor, helping the company grow and explore partnerships and opportunities. She speaks fluent English, Dutch, Romanian, Hungarian, German, French and Spanish.

Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?

Posted on March 12, 2019March 12, 2019
robot and human shaking hands

Artificial intelligence has come a long way since the early days when it first appeared as a storytelling device in works of fiction. This gave rise to the popularity of …

Continue reading “Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?”

7 Businesses That Raised the Bar for Customer Service

Posted on February 19, 2019January 25, 2019

People share almost everything on social media, sometimes, a little too much. Admittedly, it’s the stories about a company’s wins and gaffes on customer service that catch the attention—and rightfully …

Continue reading “7 Businesses That Raised the Bar for Customer Service”

6 Soft Skills to Level Up Your Customer Service in 2019

Posted on January 22, 2019January 22, 2019
soft skills

The customer service industry has seen a dramatic shift over the years. With new innovations and trends, companies now leverage advanced tools, such as automation, in delivering the best customer …

Continue reading “6 Soft Skills to Level Up Your Customer Service in 2019”

6 Lessons on Customer Service from the Four Comma Club

Posted on November 7, 2018November 8, 2018
blog banner of 6 Lessons on Customer Service from the Four Comma Club

In August 2018, Apple became the first American public company to reach $1 trillion market value. The company enjoyed their solo stay at the top until a month later in …

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5 Customer Service Solutions to Implement Before the Year Ends

Posted on October 3, 2018

In today’s customer-centric age of marketing, putting your loyal users at the core of your business is critical. Customer service has seen leaps and bounds of upgrades in the past …

Continue reading “5 Customer Service Solutions to Implement Before the Year Ends”

A Starter’s Guide to Providing an Efficient Social Media Customer Support

Posted on September 6, 2018

During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products …

Continue reading “A Starter’s Guide to Providing an Efficient Social Media Customer Support”

How a Multi-Language Customer Support Empowers Your Business

Posted on August 16, 2018August 16, 2018
How A Multi-Language Customer Support Empowers Your Business

The internet has transformed the way humans transact and communicate, highlighting how diverse language is. Modern globalisation is the pathway that led companies to face more international clients now than …

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7 Efficiency Tips to Improving Your Email Support

Posted on July 6, 2018
7 Efficiency Tips to Improving Your Email Support

Every customer service channel is an opportunity for your brand to provide a positive customer experience, build customer relationship, and increase customer loyalty. However, not all businesses provide efficient and …

Continue reading “7 Efficiency Tips to Improving Your Email Support”

8 Ways to Implement an Effective E-commerce Omnichannel Strategy

Posted on May 31, 2018
5 Ways to Implement an Effective E-commerce Omnichannel Strategy

Some shoppers would visit a physical store to check the availability of the item, how it looks like, how much it costs, and to see if the item is something …

Continue reading “8 Ways to Implement an Effective E-commerce Omnichannel Strategy”

How Instagram Story Can Improve Your Customer Experience

Posted on April 25, 2018
How Instagram Story Can Improve Your Customer Experience

The world of mobile apps is getting more and more exciting by the day. Take Instagram, for example. The photo-sharing platform continues to evolve since Facebook acquired it in 2012. …

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Recent Posts

  • 5 key benefits of corporate knowledge base systems

    5 key benefits of corporate knowledge base systems

    November 9, 2020
  • 3 Reasons Why Transcosmos Has a Business Continuity Plan

    3 Reasons Why Transcosmos Has a Business Continuity Plan

    September 29, 2020
  • Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?

    Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?

    March 12, 2019
  • Outsourcing Statistics to Guide Your Business Decisions in 2019

    Outsourcing Statistics to Guide Your Business Decisions in 2019

    March 6, 2019
  • 7 Businesses That Raised the Bar for Customer Service

    7 Businesses That Raised the Bar for Customer Service

    February 19, 2019

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