Information Systems
Artificial intelligence has come a long way since the early days when it first appeared as a storytelling device in works of fiction. This gave rise to the popularity of …
Continue reading “Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?”
People share almost everything on social media, sometimes, a little too much. Admittedly, it’s the stories about a company’s wins and gaffes on customer service that catch the attention—and rightfully …
Continue reading “7 Businesses That Raised the Bar for Customer Service”
The customer service industry has seen a dramatic shift over the years. With new innovations and trends, companies now leverage advanced tools, such as automation, in delivering the best customer …
Continue reading “6 Soft Skills to Level Up Your Customer Service in 2019”
In August 2018, Apple became the first American public company to reach $1 trillion market value. The company enjoyed their solo stay at the top until a month later in …
Continue reading “6 Lessons on Customer Service from the Four Comma Club”
In today’s customer-centric age of marketing, putting your loyal users at the core of your business is critical. Customer service has seen leaps and bounds of upgrades in the past …
Continue reading “5 Customer Service Solutions to Implement Before the Year Ends”
During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products …
Continue reading “A Starter’s Guide to Providing an Efficient Social Media Customer Support”
The internet has transformed the way humans transact and communicate, highlighting how diverse language is. Modern globalisation is the pathway that led companies to face more international clients now than …
Continue reading “How a Multi-Language Customer Support Empowers Your Business”
Every customer service channel is an opportunity for your brand to provide a positive customer experience, build customer relationship, and increase customer loyalty. However, not all businesses provide efficient and …
Continue reading “7 Efficiency Tips to Improving Your Email Support”
Some shoppers would visit a physical store to check the availability of the item, how it looks like, how much it costs, and to see if the item is something …
Continue reading “8 Ways to Implement an Effective E-commerce Omnichannel Strategy”
The world of mobile apps is getting more and more exciting by the day. Take Instagram, for example. The photo-sharing platform continues to evolve since Facebook acquired it in 2012. …
Continue reading “How Instagram Story Can Improve Your Customer Experience”
