The Real Cost of Bad Customer Service [Infographic]

Every customer has different needs and expectations, but one thing remains the same: they want a good customer experience.
In today’s highly competitive world, customers are pampered with more choices. In fact, they also have the luxury of having more ways to reach brands in an instant and demand a timely customer service support when and where they need it.
This is why the cost of bad customer service is even higher than before and why companies offering exemplary customer support services are even more in demand. In this article, we will provide you with a hard list of facts on what a negative customer service issue can do to your business, shareholders, and employees.
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Customers at the Core

Your customers are the lifeline of your business. Without them, you really don’t have any operations. This is why many companies are continuously improving their customer support services to ensure that they are not only keeping current clients, but also empowering them to generate new ones.
Every conversation you start and the relationship you make with a client adds value not only to the overall customer experience but also to your organization. The key fact to remember is to always focus on the customer and find ways to deliver the support they need and when they need it.

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Adel Zsurzsan
Adel Zsurzsan

Adel Zsurzsan started as a Service Desk Analyst at transcosmos Information System. Currently based in transcosmos Hungary office, she now serves as the company's Business Development Advisor, helping the company grow and explore partnerships and opportunities. She speaks fluent English, Dutch, Romanian, Hungarian, German, French and Spanish.

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