In the same way that a single phone call can be the first impression and most likely the only perception a customer makes on a company, a job interview is also the one moment where an applicant makes his first impression. The recruitment process is long and tedious, and the process could end right on the first job interview. We’ve interviewed some experts in the field and here are some of their answers.
We couldn’t reiterate more how important it is to hire the right customer support representatives, whatever company or industry you’re in. Here are three things to keep in mind in finding the right people.