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Tag: IT service desk

7 IT Myths That Need to Be Confirmed or Busted

Posted on August 13, 2018August 13, 2018
IT Myths That Need to Be Confirmed or Busted

Businesses across every industry have made improvements by leaps and bounds through the integration of advanced technology, and along with it, upgrades in their information technology infrastructure. While businesses like …

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Top Cloud Threats Your Business Should Look Out For (Infographic)

Posted on March 26, 2018May 9, 2018
Top Cloud Threats Your Business Should Look Out For

Today’s advancing technology has made it necessary and possible for businesses to store and share large amounts of data via the cloud, but the remote nature of cloud services makes …

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6 Characteristics to Look for When Outsourcing Help Desk Support Team [Infographic]

Posted on October 2, 2017October 2, 2017

Outsourcing help desk support can add value to your organization’s implementation of customer-oriented policies and operations. For one, you could mobilize your internal team to higher level customer work and …

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Customer Anger Triggers and Ways to Defuse Them [Infographic]

Posted on May 2, 2017July 31, 2017
Customer-Anger-Triggers-and-Ways-to-Defuse-Them

If you’re in technical support services, you probably know how it feels to deal with irate customers who come forward and discuss their woes. Speaking to a complaining client can …

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8 Features to Look for in a Help Desk Ticketing System

Posted on April 19, 2017

For the unfamiliar, a help desk ticketing system is a tool that companies use to track if things are being done as they should. For each task or concerned customers, …

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A Look at The Next Generation of Service Desk [Infographic]

Posted on April 10, 2017May 9, 2018

Service desks are a necessity for any organization that harnesses the advantages of IT and the same time, wants to operate efficiently and effectively. As technology develops at a rapid …

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