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Contact centres have seen the biggest growth in the recent years. According to Global Industry Analysts, the global contact centers market will reach $337.8 billion by 2018. However, a huge …

In September 2016, tech company, Yahoo, disclosed that 500 million user accounts had been hacked in 2014. In December of the same year, they released a statement saying that a …

In every business model, IT support services are vital as they do tasks that range from simple computer-related issues up to company-specific software. However, businesses are now faced with the …

Customer service is the support you offer your customers before, during, and after purchasing your product. It’s what can make—or break—their experience with your business. From topics like working with …

Customer service has always been a topic for people all over the world. It’s either you’ve read a viral excellent customer service you want to experience yourself or a bad …

As a general business practice, organizations need to adhere to industry standards when it comes to setting up their policies, systems, or processes including those related to IT infrastructure services. …

Customer service has gone a long way, and it doesn’t look like it’s turning back in any way. Decades ago, we have seen companies engage their customers through switchboards and …

One of the worst things that could happen to you is for your computer to suddenly stop working. You know something’s wrong, but figuring out the reason or coming up …

The first thing that comes to mind when you hear the words “customer service” is something bad because social media has made itself a portal for rants and feedback to …

Statistics on e-commerce business for 2017 and beyond remain strong. Just look at these figures: These numbers are telling you that ecommerce is shaping up to be one of the …

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