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In a customer-centric industry, your business should be able to identify and relate with customers’ wants and needs. Think of it as a ripple effect: when you make your customers …

Disasters can strike anytime. When natural calamities and unforeseen crises occur, businesses need to have a strategy prepare to minimize damages and loss. Whether it’s a citywide blackout, a typhoon, …

Customers have grown accustomed to speed and immediate solutions because of the conveniences offered by technology today. In fact, many studies have shown that customers want their questions answered and …

Email support remains an integral cog in every company’s customer service strategy. To date, there are more than 4 billion email accounts in the world, and it’s continuously growing. An …

If you’re in technical support services, you probably know how it feels to deal with irate customers who come forward and discuss their woes. Speaking to a complaining client can …

In today’s digital world, businesses and companies are highly dependent on their in-house IT systems or IT service companies. But, when Mother Nature decides to throw a tantrum, IT infrastructure …

For the unfamiliar, a help desk ticketing system is a tool that companies use to track if things are being done as they should. For each task or concerned customers, …

Service desks are a necessity for any organization that harnesses the advantages of IT and the same time, wants to operate efficiently and effectively. As technology develops at a rapid …

Customer service support should know no boundaries and language barriers. If you are running an enterprise wanting to cater for the global market but think that monolingual customer support is …

In the past, companies hired in-house personnel to perform business functions such as IT services. Hiring and training personnel to perform specific functions was costly. Since core competencies are the …

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