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Customers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support. Paul Greenberg, the …

Explaining a series of complex technical instructions to non-tech customers has many challenges. First of all, you have to consider the fact that the customer’s IT vocabulary and knowledge extent …

Regardless of size and industry, businesses should make IT infrastructure management one of its top priorities, especially in today’s highly digitized world. In a survey by Fuse Technology Group, small …

Earlier this year, the private healthcare information of over 91,000 Medicaid clients in the United States were compromised. An investigation traced a data breach involving two government employees who turned …

The world witnessed the United Kingdom abandon its place in the European Union (EU) after a nationwide referendum last June 2016. “Brexit” won by 52% to 48% with Britain officially …

Regardless of the industry your business belongs to, there’s no denying that customers are and will always be your company’s lifeline. Thus, providing superb customer service support should be on …

An efficient IT helpdesk is a vital operations tool. When utilized properly, it can transform the way teams manage their daily tasks. If your company recently invested in a helpdesk …

Millennials, or those who were born from the 1980s to 2000s, propose an interesting marketing challenge for many businesses. Besides comprising a large demographic of consumers, millennials are still too …

Every company has its unique business needs and priorities, which define the kind of computer network security it demands to meet requirements and allow team members to exchange information. As …

There’s no denying that customers are your lifeline—without them, there’s no business. This is why a good and efficient customer service support is a major company asset. Despite its importance, …

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