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Just under 19% are ‘certain to outsource more’ of their IT support services − a drop from 25% in 2010, according to the 2012 UK Service Provider Performance and Satisfaction survey. …

The answer to that you’ll come to by yourself at the end of this synopsis, but the message from the company itself is a big fat, yes – that is …

Previously there has been some debate into the handling of data overseas. Typically, there are going to be worries, as if something went wrong and escalated, there is the fear …

Service Supported – Multilingual Level One and Level Two Technical Customer Support Service Location – transcosmos IT – Debrecen, Hungary “transcosmos have provided customer support for our Consumer range of …

“James and the entire transcosmos team have demonstrated a true partnership approach with ISS and have been willing to invest time, resource and finances up front for the long term …

“transcosmos continually delivers services beyond our expectations and continues to remain flexible and adaptable to our changing business needs. They completed the transition of services to Manila without fault and …

“The transcosmos team is providing excellent support and we’re happy to have this strategic partnership in place for meeting our future requirements”

“Outstanding, I love getting this feedback! Great job transcosmos and please keep up the great work and collaboration for customer service !”

“transcosmos have provided customer support for our Consumer range of products for over 10 years. They continually look for creative and innovative methods for enhancing the customer support experience. Their …

“Merlin is a fantastic organisation always willing to accommodate any request…”

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