Customer service is the way for businesses to gauge their clients’ loyalty to their company. We’ve stressed many times before that customer service should be at the core of every business, and should therefore be given careful attention. But there will always be something that tick customers off, and we know how a frustrated customer can potentially be the downfall of any business.

Mobility is one of the major purposes of the rapid development of today’s technology. Businesses need to adapt to these changes to cope with global competencies and quality. Customer service is one of the areas where businesses need to be innovative in their approach to ensure growth and effectiveness.

If there’s one way to advance your knowledge and expertise in various areas of business, it’s by reading books. As a customer service provider, we’ve proven time and time again that learning should never stop. Books allow us to add large amounts of knowledge from the experiences of others in a nominal amount of time. In this post, we’ll share you six must-read books on creating exceptional experience that customers love!

When Merlin was founded in 1991, we didn’t expect it would expand to the global company that it is today. We started with providing personalised IT and customer support services to UK companies, covering a wide range of European languages; and as we learned the ins and outs of the business, we saw a window of opportunity to expand our efforts globally.

The United Kingdom has found a trusted teammate—the Philippines’ business process outsourcing (BPO) industry. British Ambassador to the Philippines Asif Ahmad in an interview with Inquirer said, “When you talk about the BPO industry in the Philippines, we can’t think of anything better than what we are running here.”

Hello! What have you been reading lately? Whatever business or industry you’re part of, you need a little dose of customer service inspiration in your reading list every day. We listed 10 blogs that will inspire you, make you laugh, and, make you think about your own customer service efforts and how you can improve them. Start bookmarking, guys. You’re welcome.

The quality of customer service can make or a break a company’s relationship with its customers. In fact, good customer service is the lifeblood of the most popular companies today. Here are five common blunders that you can avoid to not hurt your company’s customer service.

Customer service is a crucial aspect of modern day businesses. In this fast paced world, the importance of possessing a quality IT support is clearly obvious. To ensure your customers are provided assistance with your products and services, your IT support should never be overlooked.

If you could identify what the one biggest problem about customer service is, what would it be? There are a ton of common mistakes that customer service reps make, such as failing to follow up or not building a relationship, but there’s one single problem that above all things should be avoided or fixed as soon as possible: Not being the solution.

We’ve seen the best and the worst this week in the customer service industry. The American Customer Satisfaction Index (ACSI) has revealed this year’s Top 10 US Retailers with the Worst Customer Service, and two new studies came out with some interesting data on Customer Experience. Here are 5 things we learn about UK and US consumers this week.