Growing up, we know dads can fix anything broken around the house or create something cool for Show-and-Tell. They would do anything to make their kids happy. So when things go wrong or when their kids’ wishes are beyond them, having great customer service to team up with can produce touching memories that are worth sharing and celebrating this Father’s Day.
Offering multilingual support is just one of the demands in the customer service industry that when met, can generate additional revenue on both ends. But how do we build an efficient multilingual customer support system? We list five ways to ensure great customer service delivery is done across language barriers.
If you are working in the customer service industry, it is safe to say that you will be dealing with angry customers 80% of the time. While you can’t control problems or complaints due to bad service or malfunctioning products, you can control what you say to customers who are already upset. Here are five things that you should never say to an angry customer if you don’t want an already terse conversation go from bad to worse.
There is no doubt about it, our mothers are our greatest teachers. The saying, “Everything I need to know, I learned from kindergarten”, should be changed to “Everything I need to know, I learned from my mother.” And if we, as children, took our mother’s advice to heart, we would have no problems dealing with the world as adults today. This holds especially true in the customer service industry.
People nowadays turn to addressing business through social media channels for customer service inquiries, issues, and complaints. We all know that customer feedback is spread like wildfire in social media and this holds true for businesses too. It has become essential therefore, to have interactive social media presence to deliver good customer service. Customers (existing or potential) would rather address you through Facebook or Twitter than pick up a phone and call or send an e-mail.
Merlin would like to congratulate our very own Judit Madarasz for being MacMillan i>clicker’s Support Agent of the month!
We all have expectations, but sometimes they are not at all sound. So, we have listed common customer expectations about technical support vis a vis the reality of each to provide a proper perspective about it.
CEOs may be the brains behind the company but it’s the employees who do the customer service. If employees are happy, customers are happy, which make bosses happy too. But how do you make customer service employees happy to make happy customers and bosses?
There are thousands of customer service stories and insights published online every week. From developments, failures, and lessons – it can be overwhelming to sift through what can be interesting to read and spend precious time on. Here’s a roundup of some of our picks for must-read customer service articles.
The annual University Career Fair Days event provides an opportunity for students to meet with representatives from over 80 organizations, including organizations from many industries, such as finance, consulting, consumer goods, media, marketing, advertising, among others. And Merlin is honoured to be a part of it.