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Poor customer service can cause serious damage to any business. When a customer becomes frustrated in dealing with a company, it is only natural for them to complain—but not the Brits.

Let’s take a look at how these companies earned their positions in this year’s Customer Service Hall of Fame and see how their approaches may be helpful to your company’s customer service.

Speed of response and efficiency in support are two crucial aspects in any company’s customer relationship management. Without these two, the effectiveness of your customer service will fall short. In this infographic, we will look into two online channels that are popular among customers and see which one is more favored when it comes to customer service.

What started out as a simple cancellation request which would have ended in less than 2 minutes became the most frustrating and very annoying customer service phone call Ryan Block …

Continue reading “5 Customer Service Lessons from the Hellish Comcast Call”

Big Data has been a key element in improving business operations. Here’s our take why Big Data can also provide great advantages to your company’s customer service.

No one understands the pain of a college heartbreak than Julep Beauty. They make sure that no woman (or man) will ever have the same painful experience with their beauty products. Let’s hear it from Jane Park, Julep’s CEO and co-founder, herself and her top 4 ways which made their business the world’s fastest growing beauty brand.

Let us share you these ten heartwarming stories of outstanding customer service performed by those businesses who “walk the talk” when it comes to delivering the kind of service that wins a customer over for life.

How true that company culture can affect the quality of customer service? Can the atmosphere at work impact how your customer service reps talk to your clients? Let’s see what office cultures your company can cultivate to improve your customer service support.

Many found KLM’s recent World Cup tweet about Netherlands’ win over Mexico racist and it has caused an uproar from fans around the world, even offending respected actor Gael Garcia Bernal. We can’t exactly say how this boo-boo will impact KLM’s revenues, but definitely there will be a decline in their passenger rate as many are turned off by this social media move. So what must we all learn from this? Read on.

Want to learn how successful companies made it big through extraordinary customer service? Here are tips from top CEOs that we can all apply.