Working in the customer service industry can be stress-laden for any employee. Increasing demands from customers, the pressure to meet target metrics, and higher expectations of customer satisfaction can exhaust your customer service team to the point of apathy towards your customers.
If you want to have happy customers, then give them happy people who will be more than delighted to assist their concerns. So to avoid apathetic employees, make sure you give them recognition and empower them to become better at their jobs.
Allow us to guide you how you can show your employees more ‘love’ through these five ways:
1. Be more generous with compliments.
Create a company cul