Speed is the name of the game when it comes to customer service delivery. What exactly are the lasting damages you will dodge by being prompt in your customer service? How important is a fast customer response and how can it strengthen your brand?
7 Qualities to Look for When Hiring Customer Support Agents
Being in this business for over 20 years, Merlin has successfully hired and deployed hundreds of Customer Support employees through the years, and has developed an efficient process of recruiting people. Here are 7 qualities to look for when hiring Customer Support Agents.
Exploring the Economics of Outsourcing Your IT Infrastructure
Just under 19% are ‘certain to outsource more’ of their IT support services − a drop from 25% in 2010, according to the 2012 UK Service Provider Performance and Satisfaction survey. …
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