Do you ever wonder which industries rank highest in customer service and which fail? The Temkin Group, a research and consulting firm in Massachusetts, surveyed 10,000 U.S. consumers last January about their customer experience with 268 national and regional companies. Which industries do you think were rated best and worst?
Social media has become one of the most preferred customer service channels nowadays because of the flexibility and efficiency it provides to customers. But of course, using social media per …
Speed is the name of the game when it comes to customer service delivery. What exactly are the lasting damages you will dodge by being prompt in your customer service? How important is a fast customer response and how can it strengthen your brand?
Many companies do their businesses believing these myths, therefore missing out on a big opportunity to grow, to serve their customers better, and to potentially earn more profit. These Customer Service Myths change the way we look at customer complaints, and give us ideas on how to address them better.
We put together 7 timeless customer service quotes to inspire you through the week, one quote each day. These are “timeless” quotes because they were spoken by thought leaders from another era, centuries ago, back when there were no help desks and call centers and tech support.
The most successful businesses are those who care more than just profit, but also its responsibility to its customers, employees, the environment and the society. Here are 3 important values businesses should learn from DHL.
We’ve put together a list of legendary customer service stories, some of them from several years back—a testament that it’s stories like these that are remembered and shared over and over again.
In the same way that a single phone call can be the first impression and most likely the only perception a customer makes on a company, a job interview is also the one moment where an applicant makes his first impression. The recruitment process is long and tedious, and the process could end right on the first job interview. We’ve interviewed some experts in the field and here are some of their answers.
BBC News recently featured Ryanair’s success story—from almost closing down in 1988 to totally changing its business model in the 1990s, to now being one of the world’s leading airlines. Here are some of our takeaways from Ryanair’s success story.