5 Customer Service Myths We All Need to Know

Many companies do their businesses believing these myths, therefore missing out on a big opportunity to grow, to serve their customers better, and to potentially earn more profit. These Customer Service Myths change the way we look at customer complaints, and give us ideas on how to address them better.

7 Timeless Customer Service Quotes To Live By

We put together 7 timeless customer service quotes to inspire you through the week, one quote each day. These are “timeless” quotes because they were spoken by thought leaders from another era, centuries ago, back when there were no help desks and call centers and tech support.

What Customer Service Experts Say About First Impressions

In the same way that a single phone call can be the first impression and most likely the only perception a customer makes on a company, a job interview is also the one moment where an applicant makes his first impression. The recruitment process is long and tedious, and the process could end right on the first job interview. We’ve interviewed some experts in the field and here are some of their answers.

Business Lessons from Ryanair’s Success Story

BBC News recently featured Ryanair’s success story—from almost closing down in 1988 to totally changing its business model in the 1990s, to now being one of the world’s leading airlines. Here are some of our takeaways from Ryanair’s success story.

Customer Service at its Finest: Keeping it Cool and Displaying Grace in the Face of an Irate Customer

A video circulated the web last week about a woman who went bonkers at Dunkin Donuts, demanding free food for a receipt she didn’t receive, and recording herself on video at that. What she thought would get her lots of support from social media for exposing bad customer service backfired on her; instead, the employee/s who endured the wrath of Taylor Chapman that day earned a much-deserved recognition from the world wide web and from Dunkin Donuts itself.