Experiences stay with customers and make doing business more meaningful. An amazing customer experience is what builds loyal customers and keeps them coming back. So how do you make sure that amazing customer experience is at the heart of what you do?
How to Handle Angry Customers During the Holiday Rush
Disgruntled customers cannot be avoided during the holiday frenzy. Learn how to handle them in order to minimize the negative effects of the situation to your business.
6 Creative and Fun Ways to Level Up the Customer Experience This Holiday Season
Don’t be one of those businesses that always go back to those old reliable standby’s. Get those creative juices flowing and dial up the fun factor with these amusing ideas that are sure to level up the customer experience this holiday season.
How to Deliver “Fast But Not Rushed” Customer Service
Finding the sweet spot between delivering speedy but leisurely customer service consistently is a unique business attribute that can become a real competitive advantage.
How to Recognize and Empower Your Customer-Centric Employees
Before you can give an excellent customer service, you must first have your employees in an excellent state of mind. In this post, we will guide you how you can recognize and empower your employees to ensure quality customer service delivery.
Bad Customer Service Training You Probably Don’t Realize You’re Doing
The worst customer service training strategy is telling your employees to just blindly follow set rules on handling issues and complaints. This happens when the employees are not given a certain level of freedom to offer solutions and are not allowed to bend the rules in favor of the customer even if the solution does not hurt the business.
5 CEOs Who are Hands-On with Customer Service (and Why You Should Be Too)
No matter how busy they may be running the company, executives in high positions who take time to “serve” their customers show what their company’s focus and values are about—the people. Take cue from these CEOs who have been hands-on in their customer service and why you should also start this gesture to satisfy your own customers:
Is Your Customer Service Ready for the Holidays?
The holiday season is fast approaching. This means the shopping season is also just around the bend. Things around the store can also get a little bit crazy before Halloween, and by the time Black Friday and Cyber Monday arrive, shopping comes in full swing. Now the question is this: Is your customer service ready for the holidays?
7 Creative Ways to Make Your Customers Feel Special
Do you remember what it was like to be you treated like an extra special customer, where you felt valued, important, and genuinely delighted? Chances are, the moments that truly stood out are the ones that employed some thoughtful execution and a dash of creativity. Sprinkle that with a touch of enthusiasm along with an element of surprise and you’ve got yourself a recipe that will inspire a loyal following. Let’s take a look at a few creative ideas that did just that.
How to Make a Good First Impression Even Before the Customer Call
Impressing a customer long before they pick up the phone to call you is possible. Here are our tips on how you can blow away your customers with a positive experience and win them for good.