5 Changes That are Happening to Customer Support This 2015

For the most part, the fundamentals of customer service remain the same. Efficient and timely service, responsive front liners, proactive solutions are just some of the qualities clients look for in the products and businesses that they purchase. What changed are the channels and platforms that the use. We’re almost half-way through 2015 and here are just some of the hyper-connected, mobile lifestyle customer service activities that we’ve been seeing in 2015.

Lost Customers? Here’s How to Win Them Back

Have you lost customers recently? According to the research done by John Gattorna, a visiting professor at Macquarie Graduate School of Management in 2008, businesses lose 68% of their customers due to perceived indifference. This means the customers walked out and left because they do not feel valued by these companies. Imagine losing these many customers just because you didn’t show you cared?

5 Phrases That Surprisingly Make Customers Happy

We sometimes forget the magic of words when it comes to customer service. Providing stellar customer service is easier than before, with technology, enhanced training of front liners and a growing awareness of how much superlative customer service can be one’s very best form of marketing. But there are these phrases when used and spoken with sincerity, which surprisingly make customers happy.

20 Things People Hate the Most About Customer Service

In customer service, companies need to make sure that customers walk away content with the support they received. Otherwise, there is more serious damage than just a disgruntled customer. To better understand which areas we can improve on, let us look into the areas that commonly irk customers. Here are 20 things people hate the most about customer service: