For the most part, the fundamentals of customer service remain the same. Efficient and timely service, responsive front liners, proactive solutions are just some of the qualities clients look for in the products and businesses that they purchase. What changed are the channels and platforms that the use. We’re almost half-way through 2015 and here are just some of the hyper-connected, mobile lifestyle customer service activities that we’ve been seeing in 2015.
Want to Improve Your Customer Experience? Start with Your Company Culture
Improving customer experience goes deeper than what you see on the surface of customer service delivery. If you want to establish an experience that pleases your customers consistently, then it’s time you look into your company culture.
Lost Customers? Here’s How to Win Them Back
Have you lost customers recently? According to the research done by John Gattorna, a visiting professor at Macquarie Graduate School of Management in 2008, businesses lose 68% of their customers due to perceived indifference. This means the customers walked out and left because they do not feel valued by these companies. Imagine losing these many customers just because you didn’t show you cared?
5 Phrases That Surprisingly Make Customers Happy
We sometimes forget the magic of words when it comes to customer service. Providing stellar customer service is easier than before, with technology, enhanced training of front liners and a growing awareness of how much superlative customer service can be one’s very best form of marketing. But there are these phrases when used and spoken with sincerity, which surprisingly make customers happy.
20 Things People Hate the Most About Customer Service
In customer service, companies need to make sure that customers walk away content with the support they received. Otherwise, there is more serious damage than just a disgruntled customer. To better understand which areas we can improve on, let us look into the areas that commonly irk customers. Here are 20 things people hate the most about customer service:
Have you seen the photo about Target’s Clip-On Tie story that went viral recently?
It was an ordinary day and Audrey Mark was doing her usual shopping at Target when she chanced upon a quiet customer assistance that speaks so much about what customer service is all about.
6 Customer Service Resolutions Every Company Should Commit to this 2015
Customer service should be included in your company resolutions. Resolutions require commitment and consistency – two key factors needed in delivering quality customer experience. Here are five customer service resolutions we suggest every company should adapt to with the new year.
The Best & the Worst Customer Service Stories in 2014
Here at Merlin, we love sharing customer service stories; especially ones that inspire and help improve your customer service approach. That said, we give you the best and worst customer service stories of 2014.
How Small Businesses Can Survive the Holiday Madness
The holiday season is not called the most wonderful time of the year for no reason. People love the holidays! But for small business owners, the holidays may mean stressful days ahead not to mention costly too.
10 Customer Service No-No’s You Don’t Want to Make This Holiday Season
The holiday season is overwhelming for customers. Having worked with many giant corporations and small businesses for over two decades, we’ve seen how crazy the holiday season can be. It’s …
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