5 Customer Service Myths We All Need to Know

Many companies do their businesses believing these myths, therefore missing out on a big opportunity to grow, to serve their customers better, and to potentially earn more profit. These Customer Service Myths change the way we look at customer complaints, and give us ideas on how to address them better.

Case Study: DHL Brazil & Benelux

DHL Brazil and DHL Benelux do not only need an IT support team who knows what they’re doing, they needed agents who speak their native tongue—Brazilian Portugese. Because of this specific expertise, Merlin fits DHL’s requirements perfectly.

7 Timeless Customer Service Quotes To Live By

We put together 7 timeless customer service quotes to inspire you through the week, one quote each day. These are “timeless” quotes because they were spoken by thought leaders from another era, centuries ago, back when there were no help desks and call centers and tech support.

What Customer Service Experts Say About First Impressions

In the same way that a single phone call can be the first impression and most likely the only perception a customer makes on a company, a job interview is also the one moment where an applicant makes his first impression. The recruitment process is long and tedious, and the process could end right on the first job interview. We’ve interviewed some experts in the field and here are some of their answers.

Business Lessons from Ryanair’s Success Story

BBC News recently featured Ryanair’s success story—from almost closing down in 1988 to totally changing its business model in the 1990s, to now being one of the world’s leading airlines. Here are some of our takeaways from Ryanair’s success story.