Mobility is one of the major purposes of the rapid development of today’s technology. Businesses need to adapt to these changes to cope with global competencies and quality. Customer service is one of the areas where businesses need to be innovative in their approach to ensure growth and effectiveness.
Customer service is a crucial aspect of modern day businesses. In this fast paced world, the importance of possessing a quality IT support is clearly obvious. To ensure your customers are provided assistance with your products and services, your IT support should never be overlooked.
We’ve seen the best and the worst this week in the customer service industry. The American Customer Satisfaction Index (ACSI) has revealed this year’s Top 10 US Retailers with the Worst Customer Service, and two new studies came out with some interesting data on Customer Experience. Here are 5 things we learn about UK and US consumers this week.
If there are two things about Macmillan’s mission that resonate well with us here at Merlin—it’s our passion for students and technology. Because of this shared passion, Merlin’s partnership with Macmillan is a constant source of fulfillment and inspiration. Read more about our partnership with Macmillan New Ventures.
Agents no longer want a big PC in front of them, with fans blurring and the ill feeling of working in a low cost call centre environment. So how long before agents are using a Call Centre Tablet?
Most companies with any view of major expansion will want to aim for even bigger success in today’s global market economy. Competitive but with countless virtues, there are several opportunities …