There’s no denying that customers are your lifeline—without them, there’s no business. This is why a good and efficient customer service support is a major company asset. Despite its importance, …
When looking for customer service reps, you carefully filter the applicants who carry the best qualities and skills that meet the requirements of the job. But more importantly, you check their characters and their hearts to serve, as it is the wellspring of how they will delivery customer service.
Do you remember what it was like to be you treated like an extra special customer, where you felt valued, important, and genuinely delighted? Chances are, the moments that truly stood out are the ones that employed some thoughtful execution and a dash of creativity. Sprinkle that with a touch of enthusiasm along with an element of surprise and you’ve got yourself a recipe that will inspire a loyal following. Let’s take a look at a few creative ideas that did just that.
The United Kingdom has found a trusted teammate—the Philippines’ business process outsourcing (BPO) industry. British Ambassador to the Philippines Asif Ahmad in an interview with Inquirer said, “When you talk about the BPO industry in the Philippines, we can’t think of anything better than what we are running here.”
The Adopt a School Program is our first major CSR program here in the Philippines and it aims to extend a helping hand by supporting a public school for a period of one year. Read all about our first outreach program at Kapitan Eddie Memorial Elementary School last November.