If you could identify what the one biggest problem about customer service is, what would it be? There are a ton of common mistakes that customer service reps make, such as failing to follow up or not building a relationship, but there’s one single problem that above all things should be avoided or fixed as soon as possible: Not being the solution.
Flexibility and empowerment creates a happy employee and a happier team. When employees are happy, they work harder because they feel appreciated in their work. When employees work harder, customers are treated better and therefore happier.
Over the weekend, during Merlin’s Christmas party here at Hungary, Benjamin was awarded the Employee of the Year, a testament to the remarkable work he’s done around here. This article is written based on our interview with Benjamin.
DHL Brazil and DHL Benelux do not only need an IT support team who knows what they’re doing, they needed agents who speak their native tongue—Brazilian Portugese. Because of this specific expertise, Merlin fits DHL’s requirements perfectly.
The most successful businesses are those who care more than just profit, but also its responsibility to its customers, employees, the environment and the society. Here are 3 important values businesses should learn from DHL.
BBC News recently featured Ryanair’s success story—from almost closing down in 1988 to totally changing its business model in the 1990s, to now being one of the world’s leading airlines. Here are some of our takeaways from Ryanair’s success story.
It’s impossible to witness an online commotion this big without learning valuable lessons in social media, customer service, and in life. Forbes listed 6 things, and we thought we’d follow it up with our own take-home.