A Guide to Choosing the Right Technology Infrastructure Support Services

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Cybersecurity is a big deal for every company, as a resilient and robust IT infrastructure is the heart and soul of every business operation.
Apart from ensuring the smooth flow of daily transactions, CEOs, CISOs, and network engineers must always be ready for the increasingly complex nature of cyber threats affecting various channels and sources. This is where managed IT services come in to help you protect your information.
Here are some tips to help you choose the right IT infrastructure support service:
 

Identify current and future issues/requirements.

The working theory is that your business is going to grow, and with this development comes more employees, more complex needs, more transactions, and more risk from security threats.
Identifying this early on will help you list down the IT requirements you need today and in the future. Eventually, the specifics of your requirements will lead you towards the right IT provider.
 

Seek out the right professional.

While there are many providers qualified to do the technical work, the right one will make an effort to understand your business goals to provide customized support that is tailored specifically towards your business’ needs.
The right provider should also make an effort to speak your language instead of bombarding you with IT jargon, which usually doesn’t help at all. Communication with technical staff can be incredibly difficult if there is a gap in technical proficiency.
Also important, is the need to find a provider that is determined to build a long-term, mutually beneficial relationship with your company. The intention to foster a lasting relationship is a good sign that your provider will go the extra mile to make sure that your business’ IT needs are being satisfied.
 

Seek out the right products.

There are various types of IT support to choose from such as managed services, remote, off-site, on-site and after-sale.
A good provider should advise you on purchasing the right IT products at the right time. They should also update you on relevant IT news and trends that can provide additional opportunities for your business.
 

Seek out credentials.

Here are some of the credentials to look for when choosing the right IT services for your business:
• Microsoft Certified IT Professional (MCITP)
• Microsoft Certified Technology Specialist (MCTS).
If you have a Macintosh-based infrastructure, seek out providers who are Apple Certified Support Professionals (ACSP).
When it comes to customer-support expertise, the best way to look for a qualified professional is by engaging them in a conversation to see how well they address your business needs.
Other important certifications include Cisco Certified Architect (CCA), Cisco Certified Design Experts (CCDE), and CompTIA Network+ or A+ accreditation. All of which are dependent on which particular IT systems your company uses.
 

Go over the privacy policy.

Prior to signing any contracts, make sure you study the provider’s privacy and security policies. There should be terms that restrict the provider to the use of company information for other reasons aside from supporting your business needs. Though this may be a given for any good IT service provider, it’s always better to be safe than sorry.
 

Location and response time.

Hiring a local IT provider has its perks, but not all home-grown providers have the same response times. While bigger companies abroad can offer more competitive rates and services, the potential difference in time zones can offset the perceived gains.
It is a good idea to make sure that the provider you choose is able to work around your business hours.
 

Check the price tag.

Many IT providers are flexible with their billing terms and agreements, and some even offer money-back guarantees. On the other hand, some companies will demand clients to pay for a technician’s travel expenses for on-site support.
Before selecting a provider, go over their pricing and billing terms to ensure you won’t have any extra or hidden charges pop up during the course of your service.
 
Regardless of size and industry, almost all businesses today need some form of IT services. Building a strong IT backbone means laying a solid foundation onto which your enterprise will grow. This ensures that your business is prepared to expand without compromising on speed and efficiency. You will also reduce the risk of operational nuisances like system downtime and data breaches.
Visit us today and let us help you choose the right IT services for your business.

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James Patterson
James Patterson

James Patterson, Head of Business Development, Global Corporate Clients joined transcosmos in 2007. He oversees business development and sales and marketing initiatives throughout the EMEA and APAC regions for transcosmos IT and Customer Support Services, managing a team of sales professionals and consultants in these territories. James fully understands and supports the requirements and challenges of complex IT Support and Customer Service environments, having guided an array of large organizations through the consultative process of developing complex solutions to fit the customer’s needs. Previous to transcosmos, James was a regional Sales Manager in the Health and Leisure Industry winning many awards for exceeding sales targets and being innovative.

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