Being in the industry of providing world class customer support solutions in the past 20 years, we have seen how customer service have evolved over the years. Drawn statistics on customer service impact a company’s improvement in providing excellent customer experience by understanding the rapid changes in customer service practices to accommodate the varying demands of consumers. Hence, we have gathered 60 statistics that you need to know to help you rise up to these customer demands:
These statistics prove that customers’ demand for excellence in customer service increases as the years progress and as technology offers more convenient services. Let these numbers guide you in carrying out a customer service strategy that caters well to your customers.