4 Signs it’s Time to Outsource your IT Support

IT OutsourcingCustomer service is a crucial aspect of modern day businesses. In this fast paced world, the importance of possessing a quality IT support is clearly obvious. To ensure your customers are provided assistance with your products and services, your IT support should never be overlooked.
If you’re struggling with your current technical support, and if you feel your in-house team cannot handle sufficiently your IT support needs, chances are your business can be seriously injured in the future.
Are you considering outsourcing your IT support needs? We listed top 5 signs you should watch out to help you determine if it’s high time to do so.

1. In-house call center costs are too high for your business to support.

Technical call center agents don’t come cheap, no matter where they are from. Also, software and technology for the IT help desks eat a big budget, especially when keeping up with new trends is considered. Outsourcing your IT support can accomplish significant savings because an outsourced call center can staff agents who are trained to answer calls on behalf of multiple companies. If you’re unable to keep up with the latest advances in call center technology, outsourcing will allow someone else to shoulder the burden of that cost.

2. Your software and equipment are aging.

Your current IT support team might be too busy to keep up with the latest trends and technology changes. Without keeping up with the trends in IT, you might be jeopardizing your stronghold in your market. Failing to take advantage of the latest trends can leave a company at a disadvantage to its competitors. By outsourcing your IT support, your business can take advantage of the latest technological advancements that you otherwise wouldn’t know.

3. You lose focus of your core mission.

If too much of your time is spent managing the IT help desk and technical call center resources, not enough time is being spent focusing on your company’s core processes. Letting a third party provider take care of the burden of the technical center will free up time to focus on doing business. When you outsource your IT Support, you can fully concentrate on your company’s core objectives rather than deal with IT issu­e­s, ultimately helping improve your company’s overall productivity and business efficiency.

4. Your customer satisfaction metrics have gone too low.

The incompetency of your current IT support team has caused you huge. You’ve been receiving a lot of bad feedbacks from your unsatisfied customers and your company has suffered tremendously. Most businesses want to provide great service. Outsourcing your IT support to a professional, reliable, effective and efficient IT support provider is the foundation of a well-running customer service. It can lead to increased productivity, reduced costs and improved profitability.
If your company exhibits one or more of the signs in this top 4 list, it’s probably time to take action. Outsourcing your IT support will not only improve your bottom line, but will also give you the added benefits of experienced technical expertise, better performance, streamlined PC computer support and – last but not least – peace of mind. Aren’t higher profits and peace of mind what it is really all about?

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James Patterson
James Patterson

James Patterson, Head of Business Development, Global Corporate Clients joined transcosmos in 2007. He oversees business development and sales and marketing initiatives throughout the EMEA and APAC regions for transcosmos IT and Customer Support Services, managing a team of sales professionals and consultants in these territories. James fully understands and supports the requirements and challenges of complex IT Support and Customer Service environments, having guided an array of large organizations through the consultative process of developing complex solutions to fit the customer’s needs. Previous to transcosmos, James was a regional Sales Manager in the Health and Leisure Industry winning many awards for exceeding sales targets and being innovative.

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