Customer service is the support you offer your customers before, during, and after purchasing your product. It’s what can make—or break—their experience with your business.
From topics like working with an outsourced customer support to the latest trends and sought-after practices in the industry, here are 13 more customer service blogs you need to bookmark now! (Apart from the ones we’ve listed in 2015)
1. Groove
The Groove HQ blog is a goldmine for customer service reads that are useful and engaging. From productivity tips for customer service teams to making customer support more personal, you can find them all here.
2. Adrian Swinscoe
Adrian Swinscoe is a sought-after speaker on customer experience. On his blog, he writes a variety of CX-related topics, interviews business leaders, and allows guest writers to highlight industry best practices.
3. The Center for Client Retention
The Center for Client Retention is run by its founder, Richard Shapiro, a leading authority in the area of customer satisfaction and loyalty. The website has customer service articles and other resources on customer satisfaction and retention like videos and studies.
4. WINTHECUSTOMER
Owned by customer service professional, Flavio Martins, the main theme of the WINTHECUSTOMER blog is optimizing the customer experience. The blog lists articles on topics like proactive customer service and how to build a loyal online audience.
5. Jackie Huba
An author of various customer loyalty books, Jackie Huba, also runs an award-winning blog on customer service that is jam-packed with expert highlights on customer service and retention.
6. Nanorep
Nanorep provides smart self-service solutions to various organizations. Their blog is loaded with strategies and best practices on how you can enhance your customer experience, boost client retention, and increase brand loyalty.
7. 1to1 Media
1to1 Media runs a customer service blog called ThinkCustomers that features articles on best practices and emerging trends in the field.
8. Wim Rampen
An expert in customer experience design, Wim Rampen, regularly shares his thoughts on customer service and experience strategy through his blog.
9. Beyond Philosophy
The Beyond Philosophy blog is a recognized thought leader in the industry. Centered on building outstanding customer experience, the experts behind the blog share insights and strategies of their consultancy.
10. Customer Experience Matters
Customer service advisor, Bruce Temkin, runs the blog and publishes posts on customer experience and emerging trends in the field, as well as research results from Temkin Group, his customer experience research and consulting firm.
11. Userlike
If you work with an e-commerce website and want to get advice on how to customer service, Userlike is the blog for you. They feature customer service success stories, infographics, case studies, and other resources for customer service professionals.
12. Smith+Co
Smith+Co is a customer experience design consultancy. Their blog features expert, practical writing pieces to approach customer experience.
13. transcosmos
Focusing on a purpose-built technology, transcosmos delivers services while cutting down operational costs and at the same time, elevates their customer experience. From customer experience, IT infrastructure, to computer troubleshooting and technical support—everything can be found on their blog.
Staying up-to-date with customer service, customer support, and customer experience trends, reports, and best practices is crucial for any business in any industry. After all, as an advertisement by customer relationship management platform, Siebel, said, “Good service is good business.”
