Every business aims to sell a product, to provide a service, or to deliver something meaningful to the industry. There’s a myriad of ways to achieve these business goals, but what many stakeholders don’t realize is that success begins with empowering their people.
Even in this age and time where industries have innovated ways to automate processes, manual labor and human touch will always be essential in industries such as customer service, customer support, and IT. Successful leaders and business owners of our time can attest to this.
Transcosmos Information Systems, for the past 23 years, have been passionate about two things: PEOPLE and TECHNOLOGY, and how equally important these two are in propelling any business forward. We compiled 10 powerful quotes that will totally change the way you look at managing your people, and inspire you to empower your employees to be the best they can be.
Here are some important takeaways about employee empowerment:
1. Have faith in your people.
“It’s not the tools you have faith in–tools are just tools–they work, or they don’t work. It’s the people you have faith in or not.” ~Steve Jobs, Apple
2. Nurture them and allow them to grow.
“In technology, it’s about the people–getting the best people, retaining them, nurturing a creative environment, and helping to find a way to innovate.” ~Marissa Mayer, Yahoo
3. Rememebr that a company is only as good as its people.
“You know, as most entrepreneurs do, that a company is only as good as its people. The hard part is actually building the team that will embody your company culture and propel you forward.” ~Kathryn Minshew, The Muse
4. Give them authority and a sense of responsibility.
“People want guidance, not rhetoric. They need to know what the plan of action is and how it will be implemented. They want to be given responsibility to help solve the problem and the authority to act on it.” ~Howard Schultz, Starbucks
5. Make sure they understand your mission and believe it can be done.
“No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it. ~Jack Welch, General Electric
6. Make them feel they’re having a great impact to the society.
“My job as a leader is to make sure that everybody in the company has great opportunities and that they feel they’re having meaningful impact to the good of the society. ~Larry Page, Google
Undeniably, empowering employees is closely knit to creating a company culture that employees love. When people work in a nurturing environment, they deliver better results, and therefore make customers happy. As we have blogged before, empowered employees is the secret to better customer service.
7. Make your employees love you.
“Customers will never love a company until the employees love it first.” ~Simon Sinek, Start with Why
8. Because you can’t deliver good service from unhappy employees.
“Businesses often forget about the culture and ultimately they suffer for it because you can’t deliver good service from unhappy employees.” ~Tony Hsieh, Zappos
9. Treat them the way you want your customers to be treated.
“To be the best place to buy, you must be the best place to work. Treat your employees the way you want your customers to be treated–maybe even better!” ~Shep Hyken, Customer Service Expert
10. Because when you get the company culture right, everything else will follow.
Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand, or empowering passionate employees and customers, will happen on its own.” ~Tony Hsieh, Zappos
There you go. We hope that these nuggets of wisdom inspire you as they have inspired us.
These slides are also available for download on slideshare: